Navigating Difficult Conversations with Coworkers
Total Credits: 1 including 1 General
- Average Rating:
- 5
- Competency/Category:
- Human Resource Development | Communication
- Faculty:
- Jill Schiefelbein
- Course Level:
- All Levels
- License:
- Access for 1 year(s) after purchase.
Description
Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
Basic Course Information
Learning Objectives- Understand the direction of your communication and how that impacts how you communicate during difficult situations
- Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
- Gain insights on the role that conflict plays in an organization and how to use it to your advantage
Major Subjects
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
- Performance
Course Materials
| Important CE Recertification Credit Information (0.46 MB) | Available after Purchase | ||
| Navigating Difficult Conversations with Coworkers Handout (3 MB) | Available after Purchase | ||
Faculty
Jill Schiefelbein Related Seminars and Products
Dr. Jill Schiefelbein helps businesses humanize automation.
Thriving at the intersections of communication, education, and technology, Dr. Jill is an international keynote speaker, trainer, and consultant working with companies from small brick-and-mortar storefronts to Fortune 500 organizations.
University faculty-turned-entrepreneur, she’s an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the digital education space.
Now, Dr. Jill is a leading researcher and consultant in the space of synthetic media, particularly around using hyper-realistic avatars to communicate. She serves as an adjunct professor in the doctoral program at the Muma College of Business at the University of South Florida, teaching business analytics, generative AI strategy, and examining the future of business communication.
She's the Chief Experience Officer and Partner at Render, a start-up specializing in creating digital likeness solutions and providing integrated generative AI services. And the host of the Humanize Automation podcast.
The author of four books, her latest, Effective Business Communication For Dummies, was released through Wiley in fall 2024.
Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For HR Professionals
Course Developer Jill Schiefelbein
Additional Information
Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).Course Registration Requirements Online Registration
Instructional Delivery Method
Group Internet Based
Refund/Cancellation Policy
Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types. For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification. See the course registration page for more information on number of credits and credit types.
Promo Video
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