Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
Basic Course Information
Learning Objectives
Understand the direction of your communication and how that impacts how you communicate during difficult situations
Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
Gain insights on the role that conflict plays in an organization and how to use it to your advantage
Major Subjects
Communication
Negotiation
Conflict
Persuasion
Management
Leadership
Performance
Course Materials
Important CE Recertification Credit Information
(0.46 MB)
Available after Purchase
Navigating Difficult Conversations with Coworkers Handout
(3 MB)
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Additional Info
Basic Course Information
Prerequisites
None Advanced Preparation
None Designed For
HR Professionals Course Developer
Jill Schiefelbein
Additional Information
Complaint Resolution Policy
Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790). Course Registration Requirements
Online Registration Instructional Delivery Method
Group Internet Based
Refund/Cancellation Policy
Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
SHRM Accreditation Information
HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types. For more information about certification or recertification, please visit shrmcertification.org HRCI Accreditation Information
HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification. See the course registration page for more information on number of credits and credit types.
Promo Video
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Bundle(s) Pricing
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