Navigating Difficult Conversations with Clients

Name: Navigating Difficult Conversations with Clients
Price: 42.00 USD
Availability: InStock
Rating: 4.33 (3 reviews)

Total Credits: 1 including 1 General

Average Rating:: 3
Competency/Category:: Human Resource Development | Communication
Faculty:: Jill Schiefelbein
Course Level:: All Levels
License:: Access for 1 year(s) after purchase.

Price
$42.00 - Member Member is $42.00
Price
$62.00 - Non Member

Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Basic Course Information

Learning Objectives

Understand the types of conflict and complaints that come your way and how to adjust your communication to each;
Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise;
Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Subjects

Communication
Negotiation
Conflict
Persuasion
Management
Leadership
Customer Service

Course Materials

Faculty

Jill Schiefelbein Related Seminars and Products

Dr. Jill Schiefelbein helps businesses humanize automation.

Thriving at the intersections of communication, education, and technology, Dr. Jill is an international keynote speaker, trainer, and consultant working with companies from small brick-and-mortar storefronts to Fortune 500 organizations.

University faculty-turned-entrepreneur, she’s an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the digital education space.

Now, Dr. Jill is a leading researcher and consultant in the space of synthetic media, particularly around using hyper-realistic avatars to communicate. She serves as an adjunct professor in the doctoral program at the Muma College of Business at the University of South Florida, teaching business analytics, generative AI strategy, and examining the future of business communication.

She's the Chief Experience Officer and Partner at Render, a start-up specializing in creating digital likeness solutions and providing integrated generative AI services. And the host of the Humanize Automation podcast.

The author of four books, her latest, Effective Business Communication For Dummies, was released through Wiley in fall 2024.

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For HR Professionals
Course Developer Jill Schiefelbein

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based

Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types. For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification. See the course registration page for more information on number of credits and credit types.

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