Total Credits: 1 including 1 General
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.
| Important CE Recertification Credit Information (481.2 KB) | Available after Purchase | ||
| Navigating Difficult Conversations with Clients Handout (1.7 MB) | Available after Purchase |
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
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Mon, Jan 30, 2023 - 12:00pm to 01:00pm CST
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Thu, Feb 09, 2023 - 02:00pm to 03:00pm CST
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Wed, Feb 15, 2023 - 08:00am to 09:00am CST
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Wed, Feb 22, 2023 - 10:00am to 11:00am CST
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Fri, Mar 03, 2023 - 12:00pm to 01:00pm CST
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Sat, Mar 18, 2023 - 02:00pm to 03:00pm CDT
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Wed, Mar 29, 2023 - 08:00am to 09:00am CDT
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Thu, Apr 06, 2023 - 06:00pm to 07:00pm CDT
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Mon, Apr 10, 2023 - 10:00am to 11:00am CDT
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Thu, Apr 20, 2023 - 12:00pm to 01:00pm CDT
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Wed, Apr 26, 2023 - 02:00pm to 03:00pm CDT
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Thu, May 04, 2023 - 08:00am to 09:00am CDT
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Sat, May 13, 2023 - 10:00am to 11:00am CDT
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Thu, May 25, 2023 - 12:00pm to 01:00pm CDT
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Mon, Jun 05, 2023 - 02:00pm to 03:00pm CDT
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Fri, Jun 16, 2023 - 08:00am to 09:00am CDT
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Wed, Jun 21, 2023 - 10:00am to 11:00am CDT
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Sat, Jun 24, 2023 - 12:00pm to 01:00pm CDT
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Mon, Jul 10, 2023 - 02:00pm to 03:00pm CDT
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Tue, Jul 11, 2023 - 03:00pm to 04:00pm CDT
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Tue, Jul 18, 2023 - 08:00am to 09:00am CDT
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Tue, Jul 25, 2023 - 10:00am to 11:00am CDT
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Mon, Aug 07, 2023 - 12:00pm to 01:00pm CDT
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Fri, Aug 18, 2023 - 02:00pm to 03:00pm CDT
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Mon, Aug 28, 2023 - 08:00am to 09:00am CDT
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Fri, Sep 08, 2023 - 10:00am to 11:00am CDT
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Sat, Sep 16, 2023 - 12:00pm to 01:00pm CDT
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Thu, Sep 28, 2023 - 02:00pm to 03:00pm CDT
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Wed, Oct 11, 2023 - 08:00am to 09:00am CDT
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Thu, Oct 12, 2023 - 06:00pm to 07:00pm CDT
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Wed, Oct 18, 2023 - 10:00am to 11:00am CDT
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Wed, Oct 25, 2023 - 12:00pm to 01:00pm CDT
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Tue, Nov 07, 2023 - 02:00pm to 03:00pm CST
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Sat, Nov 11, 2023 - 08:00am to 09:00am CST
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Mon, Nov 27, 2023 - 10:00am to 11:00am CST
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Wed, Dec 06, 2023 - 12:00pm to 01:00pm CST
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Thu, Dec 07, 2023 - 06:00pm to 07:00pm CST
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Fri, Dec 15, 2023 - 02:00pm to 03:00pm CST
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Fri, Dec 22, 2023 - 08:00am to 09:00am CST
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Sat, Dec 30, 2023 - 10:00am to 11:00am CST
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Group Internet Based
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