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Navigating Difficult Conversations with Clients

Total Credits: 1 including 1 General

Average Rating:
Not yet rated
Competency/Category:
Human Resource Development |  Communication
Faculty:
Jill Schiefelbein
Course Level:
All Levels
License:
Access for 30 day(s) after program date.
Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.
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Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Basic Course Information

Learning Objectives
  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each;
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise;
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Course Materials

Important CE Recertification Credit Information (481.2 KB) Available after Purchase
Navigating Difficult Conversations with Clients Handout (1.7 MB) Available after Purchase

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.

Dates

Mon, Jun 27, 2022 - 10:00am to 11:00am CDT
Tue, Jul 12, 2022 - 11:00am to 12:00pm CDT
Sat, Jul 30, 2022 - 01:00pm to 02:00pm CDT
Thu, Aug 11, 2022 - 02:00pm to 03:00pm CDT
Mon, Aug 29, 2022 - 03:00pm to 04:00pm CDT
Fri, Sep 02, 2022 - 09:00am to 10:00am CDT
Tue, Sep 20, 2022 - 10:00am to 11:00am CDT
Mon, Oct 03, 2022 - 11:00am to 12:00pm CDT
Fri, Oct 28, 2022 - 01:00pm to 02:00pm CDT
Wed, Nov 02, 2022 - 02:00pm to 03:00pm CDT
Tue, Nov 29, 2022 - 03:00pm to 04:00pm CST
Tue, Dec 06, 2022 - 09:00am to 10:00am CST
Fri, Dec 16, 2022 - 10:00am to 11:00am CST
Fri, Dec 23, 2022 - 11:00am to 12:00pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For HR Professionals
Course Developer Jill Schiefelbein

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 


Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

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