Total Credits: 4 including 4 Business
Target setting can drive breathtaking positive results, the moonlandings, the eradication of smallpox or the repair of the ozone layer, for example.
They can also have a dark side that can put executives in jail, bring global businesses to their knees and even cause wholesale loss of life.
Using practical examples and case studies, this course walks you through the steps you need to follow to design robust, effective and credible targets for your organization.
| Important CE Recertification Credit Information (0.46 MB) | Available after Purchase | ||
| Gamed: Why performance targets and incentives fail and how to fix them Handouts (5 MB) | Available after Purchase | ||
Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.
His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.
Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.
Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.
HR Professionals who:
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